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Public Survey

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The Calistoga Fire Department values the input of the residents, visitors, and businesses that we serve. The mission of the Calistoga Fire Department is to provide those services to the residents and visitors of greater Calistoga which protect their lives, property and environment from medical emergencies, hazardous materials incidents and disasters. The Department seeks feedback on the services we provide and interactions we are involved in. You can use this online form to provide constructive feedback about a situation you may have been involved in or observed. Members of the Department's Administration will use the information to evaluate the effectiveness and efficiency of operations and to continue our efforts to provide high quality services to the Calistoga community. If you wish to discuss a matter in person, contact the Calistoga Fire Department at 707-942-2840 and you will be referred to the appropriate supervisor.

 Thank you for taking time to provide feedback on the quality of service offered by our organization.

 Jed Matcham, Fire Chief

1
What type of interaction did you have with the Fire Department?
What type of interaction did you have with the Fire Department?
2
When did you have your interaction with us?
3
On a scale of 1 to 5, how satisfied are you with the response time of the Fire Department?
On a scale of 1 to 5, how satisfied are you with the response time of the Fire Department?
4
On a scale of 1 to 5, rate the professionalism and courtesy of the firefighters who you interacted with.
On a scale of 1 to 5, rate the professionalism and courtesy of the firefighters who you interacted with.
5
Were the firefighters well-equipped to handle the situation?
Were the firefighters well-equipped to handle the situation?
6
Did you feel that the fire department communicated effectively during the interaction?
Did you feel that the fire department communicated effectively during the interaction?
7
Were your expectations met regarding the level of care and assistance provided by the firefighters?
Were your expectations met regarding the level of care and assistance provided by the firefighters?
8
How satisfied are you with the overall quality of service provided by the Calistoga Fire Department?
How satisfied are you with the overall quality of service provided by the Calistoga Fire Department?
9
Please provide any other comments, suggestions for improvement, or other feedback we can use to improve the services we provide to the public.
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